Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During new launches, festive seasons, or promotional events, order processing may take slightly longer. If there is a significant delay, we will keep you informed.

Shipping Timeline

Estimated delivery times are:

• ✦Metro Cities: 2–5 business days
• ✦Other Cities & Towns: 3–7 business days
• ✦Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, or unforeseen circumstances.

 

**This timeline is once the product is shipped

Orders below this value will incur a shipping fee, which will be displayed at checkout before payment. Any applicable taxes will be calculated during checkout.

Order Tracking

Once your order has been shipped, you will receive an email and/or SMS containing your tracking details.

You can use the tracking link to monitor your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to:

• ✦Incorrect address
• ✦Incorrect phone number
• ✦Customer unavailable

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

Delivery Address

Please ensure that your shipping information is complete and accurate before placing your order.

ANASSAI cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided during checkout.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• ✦Weather conditions
• ✦Natural disasters
• ✦Public holidays
• ✦Government restrictions
• ✦Courier service disruptions
• ✦High order volumes during festive seasons

We appreciate your patience and understanding in such situations.

Damaged Packages

If your package appears damaged upon delivery:

• ✦Please record an unboxing video before opening the package.
• ✦Contact our Customer Care team within 48 hours of receiving your order.
• ✦Share clear photographs of the packaging and product.

Our team will review your request and assist you with the next steps.

International Shipping

At present, ANASSAI delivers within India only.

We look forward to serving customers worldwide in the future.

Multiple Shipments

In some cases, your order may be shipped in multiple packages to ensure faster delivery or due to product availability.

You will receive tracking details for each shipment separately.

Cash on Delivery

Currently we do not offer Cash on Delivery services.

Failed Deliveries

Orders returned to ANASSAI due to unsuccessful delivery attempts or incorrect shipping details may be cancelled.

Re-shipping charges may apply if the customer requests the order to be sent again.